{"id":29212,"date":"2026-04-03T19:43:44","date_gmt":"2026-04-03T16:43:44","guid":{"rendered":"https:\/\/www.scopelux.com\/warranty-maintenance-policy\/"},"modified":"2026-04-03T19:43:44","modified_gmt":"2026-04-03T16:43:44","slug":"warranty-maintenance-policy","status":"publish","type":"page","link":"https:\/\/dev.scopelux.com\/en\/warranty-maintenance-policy\/","title":{"rendered":"Warranty  Maintenance Policy"},"content":{"rendered":"<p class=\"ds-markdown-paragraph\"><strong>Last Updated: 26\/03\/2026<\/strong><\/p>\n<hr>\n<h3>First: What warranty means on Scopelux <\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Scopelux<\/strong> operates as an intermediary platform connecting sellers and buyers. We <strong>do not manufacture, store, or ship the products<\/strong> listed on the platform. Accordingly:  <\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">The <strong>warranty provided on products<\/strong> is the responsibility of the <strong>seller<\/strong> you purchased from, not the platform. <\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Our role is limited to <strong>facilitating the warranty process<\/strong> by providing a way to submit warranty and maintenance requests and enabling communication between the customer and the seller. <\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><strong>Under the Saudi E-Commerce Law, the seller is required to clearly state the product\u2019s warranty and maintenance policy in the sales contract. <\/strong><\/p>\n<hr>\n<h3>Second: The seller\u2019s warranty responsibility <\/h3>\n<p class=\"ds-markdown-paragraph\">Each seller on the Scopelux platform is committed to the following:<\/p>\n<h4>2.1 Disclosure of warranty terms<\/h4>\n<p class=\"ds-markdown-paragraph\">The seller must clearly specify the warranty terms on each product page, including: <\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Warranty period<\/strong> (e.g., 1 year, 2 years, 5 years).  <\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Warranty type<\/strong>: manufacturer warranty or seller warranty.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Warranty coverage<\/strong>: what is covered (for example: manufacturing defects, internal component failure, battery issues) and what is not covered (for example: breakage due to misuse, impacts, water damage).<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Service provider<\/strong>: the name of the authorized service center or the seller\u2019s maintenance workshop.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Warranty costs<\/strong>: whether the warranty fully covers spare parts and service fees, or if there are additional charges.<\/p>\n<\/li>\n<\/ul>\n<h4>2.2 Fulfilling warranty obligations<\/h4>\n<p class=\"ds-markdown-paragraph\">The seller commits to:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Respond to warranty and maintenance requests within <strong>3 business days<\/strong> from the date they are submitted through the platform.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Repair or replace the product if a manufacturing defect is confirmed during the warranty period.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Cover the shipping costs to and from the customer if the defect is covered by the warranty.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Commit to the specified repair timeframe (up to 30 days from the date the product is received, unless the defect requires more time, with the customer being notified). <\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Reimburse the platform for any amounts<\/strong> paid to customers due to the seller\u2019s breach of their warranty obligations.<\/p>\n<\/li>\n<\/ul>\n<h4>2.3 Failure to disclose warranty<\/h4>\n<p class=\"ds-markdown-paragraph\">If the seller does not specify a warranty policy for the product, Saudi regulations assume the customer is entitled to maintenance and warranty according to prevailing commercial practices in the Kingdom. Therefore, we advise sellers to clearly disclose their policies to avoid disputes.   <\/p>\n<hr>\n<h3>Third: Warranty types by product category (for clarification) <\/h3>\n<div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\">\n<div class=\"ds-scroll-area__gutters\">\n<div class=\"ds-scroll-area__horizontal-gutter\"><\/div>\n<div class=\"ds-scroll-area__vertical-gutter\"><\/div>\n<\/div>\n<table>\n<thead>\n<tr>\n<th>Product category<\/th>\n<th>Expected warranty<\/th>\n<th>Source<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Luxury watches<\/strong><\/td>\n<td>Manufacturer warranty (1\u20132 years) for manufacturing defects and the watch movement; does not cover the battery, leather straps, or breakage caused by impacts<\/td>\n<td>Seller \/ Manufacturer<\/td>\n<\/tr>\n<tr>\n<td><strong>Jewelry<\/strong><\/td>\n<td>Warranty for manufacturing defects (loose stones, frame breakage) for 6\u201312 months<\/td>\n<td>Seller<\/td>\n<\/tr>\n<tr>\n<td><strong>Makeup  perfumes<\/strong><\/td>\n<td>No warranty after opening; replacement only for unused products that arrive damaged<\/td>\n<td>Seller<\/td>\n<\/tr>\n<tr>\n<td><strong>Abayas  apparel<\/strong><\/td>\n<td>Warranty for manufacturing defects (loose threads, stitching issues) for 7\u201314 days<\/td>\n<td>Seller<\/td>\n<\/tr>\n<tr>\n<td><strong>Devices  electronics<\/strong><\/td>\n<td>Manufacturer warranty (1\u20132 years) covering manufacturing defects and internal malfunctions; does not cover breakage or liquid damage<\/td>\n<td>Manufacturer \/ Seller<\/td>\n<\/tr>\n<tr>\n<td><strong>Leather accessories<\/strong><\/td>\n<td>Warranty for manufacturing defects (stitch separation, zipper damage) for 6\u201312 months<\/td>\n<td>Seller<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<hr>\n<h3>Fourth: How to submit a warranty or maintenance request <\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>The customer should follow these steps:<\/strong><\/p>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Submit the request<\/strong>: through the buyer\u2019s account on the platform, via the order page \u2192 &#8220;Warranty \/ Maintenance Request&#8221;, and upload a photo or video showing the defect.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Submission period<\/strong>: within the warranty period announced by the seller.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Seller review<\/strong>: The request is forwarded to the seller for review within 3 business days.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Seller decision<\/strong>: either accept the request with shipping instructions, or reject it with the reason stated.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Repair and return<\/strong>: after the repair is completed, the seller sends the product back to the customer at the seller\u2019s expense.<\/p>\n<\/li>\n<\/ol>\n<p class=\"ds-markdown-paragraph\"><strong>Note<\/strong>: If the seller does not respond to the warranty request within <strong>7 days<\/strong>, the Scopelux Support team may step in and make a decision to protect the customer.<\/p>\n<hr>\n<h3>Fifth: Maintenance policy (after warranty) <\/h3>\n<h4>5.1 Paid maintenance service<\/h4>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Sellers who offer paid maintenance services (after the warranty expires) can list this service on the platform.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">The <strong>maintenance cost<\/strong> and <strong>repair timeframe<\/strong> must be clearly stated before the service starts.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">The seller must issue an <strong>electronic invoice<\/strong> showing the cost of spare parts and labor.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">The platform bears no responsibility for paid maintenance; the contract is directly between the customer and the seller.<\/p>\n<\/li>\n<\/ul>\n<h4>5.2 Maintenance for luxury products (watches and jewelry)<\/h4>\n<p class=\"ds-markdown-paragraph\">For luxury watches and jewelry, we recommend customers contact: <\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Authorized service centers<\/strong> of the global brand (if the product is covered by a manufacturer warranty).<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">The seller, if they provide in-house maintenance or through an authorized center they work with.<\/p>\n<\/li>\n<\/ul>\n<hr>\n<h3>Sixth: Warranty disputes <\/h3>\n<p class=\"ds-markdown-paragraph\">If a dispute arises between the buyer and the seller regarding a warranty request, the platform will do the following: <\/p>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Review the evidence provided<\/strong> by both parties (photos, messages, the published warranty policy). <\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Consult a technical expert<\/strong> in complex cases (such as watch or jewelry defects) if needed.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Make a binding decision in the following cases:<\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Confirm that the seller violated the published warranty policy.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">The seller does not respond to the warranty request within 7 days.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Confirm that the product has a manufacturing defect and the seller did not repair it even though it is covered by the warranty.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p class=\"ds-markdown-paragraph\">If the platform makes a decision in favor of the buyer, the platform may: <\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Deduct the cost of repair or replacement from the seller\u2019s payouts.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Suspend the seller\u2019s account in case of repeated violations.<\/p>\n<\/li>\n<\/ul>\n<hr>\n<h3>Seventh: Disclaimer (Scopelux protection) <\/h3>\n<p class=\"ds-markdown-paragraph\"><strong>Under this policy, and to the maximum extent permitted under the Saudi E-Commerce Law: <\/strong><\/p>\n<ol start=\"1\">\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Scopelux is only an intermediary platform<\/strong> and assumes no responsibility for the quality, accuracy, or legality of any warranty provided by the seller.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">The <strong>final decision on warranty requests<\/strong> rests with the seller according to their published policy, except in dispute cases where we intervene under Section Six. <\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>Our financial liability for any claim<\/strong> does not exceed the total commission we received from the disputed transaction.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>We assume no responsibility for maintenance costs<\/strong>, spare parts, or any damages resulting from repairs.<\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><strong>We reserve the right to suspend or terminate any seller account<\/strong> proven to have violated the published warranty policy or to have been involved in providing false warranties.<\/p>\n<\/li>\n<\/ol>\n<hr>\n<h3>Eighth: Contact  inquiries <\/h3>\n<p class=\"ds-markdown-paragraph\">To ask about the warranty for a specific product before purchasing, please contact the seller using the &#8220;Ask about this product&#8221; feature on the product page. <\/p>\n<p class=\"ds-markdown-paragraph\">To inquire about an existing warranty request, please contact the Scopelux Support team via: <\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\">Email: warranty@scopelux.com <\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\">Or through the contact form on the platform.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 26\/03\/2026 First: What warranty means on Scopelux Scopelux operates as an intermediary platform connecting sellers and buyers. We<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29212","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/pages\/29212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/comments?post=29212"}],"version-history":[{"count":1,"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/pages\/29212\/revisions"}],"predecessor-version":[{"id":29551,"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/pages\/29212\/revisions\/29551"}],"wp:attachment":[{"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/media?parent=29212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}