{"id":29206,"date":"2026-04-03T19:43:42","date_gmt":"2026-04-03T16:43:42","guid":{"rendered":"https:\/\/www.scopelux.com\/return-and-exchange-policy\/"},"modified":"2026-04-03T19:43:42","modified_gmt":"2026-04-03T16:43:42","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/dev.scopelux.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"

Last Updated: 26\/03\/2026<\/strong><\/p>\n

At Scopelux<\/strong>, we operate as an intermediary platform connecting sellers and buyers. We do not manufacture, store, or ship products<\/strong> displayed on the platform. Accordingly, the return, exchange, and refund policy is subject to the terms approved by the seller<\/strong> from whom the purchase was made, not by the platform. <\/p>\n

By using the platform, you agree to comply with this policy and its associated terms. <\/p>\n

\n

First: Role of the Platform (Scopelux) <\/h3>\n

We operate as a technical intermediary only. Our role is limited to: <\/p>\n

    \n
  1. \n

    Providing the technical infrastructure<\/strong> to display products and facilitate the purchasing process.<\/p>\n<\/li>\n

  2. \n

    Displaying each seller’s return policy<\/strong> as specified by them on the product page.<\/p>\n<\/li>\n

  3. \n

    Facilitating the return request process<\/strong> through the platform interface.<\/p>\n<\/li>\n

  4. \n

    Forwarding the return request to the seller<\/strong> for review and approval.<\/p>\n<\/li>\n

  5. \n

    Processing the financial refund<\/strong> after receiving confirmation from the seller accepting the return.<\/p>\n<\/li>\n<\/ol>\n

    We do not bear any responsibility for accepting or rejecting return requests. The final decision rests with the seller according to the policy they have announced. <\/strong><\/p>\n

    \n

    Second: Seller Responsibility <\/h3>\n

    Each seller on the Scopelux platform is committed to the following:<\/p>\n

      \n
    1. \n

      Clearly defining their return policy<\/strong> on each product page, including: <\/p>\n

        \n
      • \n

        The allowed return period (e.g., 7 days, 14 days, 30 days). <\/p>\n<\/li>\n

      • \n

        Conditions for accepting returns (unused product, with original packaging, without breaking seals). <\/p>\n<\/li>\n

      • \n

        Cases where returns are not accepted (customized products, perfumes and cosmetics after opening, watches after removing seals). <\/p>\n<\/li>\n<\/ul>\n<\/li>\n

      • \n

        Adhering to the policy they have announced<\/strong> when receiving return requests.<\/p>\n<\/li>\n

      • \n

        Responding to return requests within 3 business days<\/strong> from the date of submission.<\/p>\n<\/li>\n

      • \n

        Bearing the shipping costs for returns<\/strong> if the reason is a product defect or seller error.<\/p>\n<\/li>\n

      • \n

        Compensating the platform for any refunded amounts<\/strong> made to customers due to the seller’s violation of their policies or due to counterfeit or defective products.<\/p>\n<\/li>\n<\/ol>\n

        \n

        Third: Buyer Rights and Return Procedures <\/h3>\n

        3.1 Acceptable Return Cases<\/strong><\/p>\n

        The buyer has the right to submit a return request in the following cases:<\/p>\n

        \n
        \n
        <\/div>\n
        <\/div>\n<\/div>\n\n\n\n\n\n\n\n\n\n
        Case<\/th>\nAction<\/th>\nResponsible for Cost<\/th>\n<\/tr>\n<\/thead>\n
        Defective or damaged product<\/strong><\/td>\nReplacement or full refund<\/td>\nSeller<\/td>\n<\/tr>\n
        Product not matching specifications<\/strong><\/td>\nReplacement or full refund<\/td>\nSeller<\/td>\n<\/tr>\n
        Counterfeit or fake product<\/strong><\/td>\nFull refund + compensation<\/td>\nSeller<\/td>\n<\/tr>\n
        Customer changed their mind<\/strong><\/td>\nRefund (after deducting shipping fees)<\/td>\nCustomer<\/td>\n<\/tr>\n
        Wrong product (customer error)<\/strong><\/td>\nRefund after deducting fees (if seller accepts)<\/td>\nCustomer<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

        3.2 Non-Returnable Products<\/strong><\/p>\n

        Returns are not accepted for the following products except in case of a clear manufacturing defect:<\/p>\n

          \n
        • \n

          Products whose original packaging has been opened (especially perfumes, cosmetics, makeup). <\/p>\n<\/li>\n

        • \n

          Customized or made-to-order products (such as custom abayas).<\/p>\n<\/li>\n

        • \n

          Watches and jewelry after seals have been removed or after use.<\/p>\n<\/li>\n

        • \n

          Intimate products (underwear, swimwear) for health reasons. <\/p>\n<\/li>\n

        • \n

          Products that have exceeded the period specified by the seller.<\/p>\n<\/li>\n<\/ul>\n

          3.3 Return Submission Procedures<\/strong><\/p>\n

            \n
          1. \n

            Submit the request<\/strong>: Through the buyer’s account on the platform, within the period specified by the seller.<\/p>\n<\/li>\n

          2. \n

            Provide evidence<\/strong>: Photos or video must be uploaded showing the reason for return (defect, damage, non-conformity).<\/p>\n<\/li>\n

          3. \n

            Seller review<\/strong>: The request is forwarded to the seller for review within 3 business days.<\/p>\n<\/li>\n

          4. \n

            Seller decision<\/strong>: Either accept the return with shipping instructions, or reject with reason stated.<\/p>\n<\/li>\n

          5. \n

            Return and shipping<\/strong>: If accepted, the product is shipped to the address specified by the seller (at the expense of the responsible party according to the return case).<\/p>\n<\/li>\n

          6. \n

            Inspection and refund<\/strong>: After the seller receives the product and confirms that conditions are met, the platform is notified to process the refund within 5-7 business days.<\/p>\n<\/li>\n<\/ol>\n

            \n

            Fourth: Refund Mechanism <\/h3>\n
              \n
            1. \n

              Refund method<\/strong>: Refunds are processed through the same payment method used by the customer at purchase.<\/p>\n<\/li>\n

            2. \n

              Refund period<\/strong>: Within 5-7 business days from the date the seller accepts the return.<\/p>\n<\/li>\n

            3. \n

              Deductions<\/strong>: In cases of change of mind, the original shipping fees and return shipping cost are deducted if applicable.<\/p>\n<\/li>\n

            4. \n

              Amounts refunded from the seller<\/strong>: If an amount is refunded to a customer due to a defective or counterfeit product, the platform has the right to deduct the amount from the seller’s dues.<\/p>\n<\/li>\n<\/ol>\n

              \n

              Fifth: Disputes and Conflict Resolution <\/h3>\n

              In case of a dispute between the buyer and seller regarding a return request, the platform commits to the following: <\/p>\n

                \n
              1. \n

                Mediate to resolve the dispute<\/strong> through the support team.<\/p>\n<\/li>\n

              2. \n

                Review evidence provided<\/strong> by both parties (photos, correspondence, announced return policy). <\/p>\n<\/li>\n

              3. \n

                Make a binding decision in the following cases<\/strong>:<\/p>\n

                  \n
                • \n

                  Proof that the product is counterfeit or fake.<\/p>\n<\/li>\n

                • \n

                  Proof that the seller violated the announced return policy.<\/p>\n<\/li>\n

                • \n

                  Seller’s failure to respond to the return request within 7 days.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n

                  If the platform makes a decision in favor of the buyer, the platform has the right to recover the amount from the seller or deduct it from their dues. <\/p>\n

                  \n

                  Sixth: Disclaimer (Platform Protection) <\/h3>\n

                  Under this policy, and to the maximum extent permitted by Saudi regulations: <\/strong><\/p>\n

                    \n
                  1. \n

                    Scopelux is an intermediary platform only<\/strong>, and does not bear any responsibility for the quality, safety, accuracy, or legality of any displayed product.<\/p>\n<\/li>\n

                  2. \n

                    The final decision on return and exchange requests<\/strong> rests with the seller according to the policy they have announced.<\/p>\n<\/li>\n

                  3. \n

                    Our financial liability for any claim<\/strong> does not exceed the total commission we received from the disputed transaction.<\/p>\n<\/li>\n

                  4. \n

                    We do not bear any responsibility for any indirect damages<\/strong> or loss of profits or any punitive compensation arising from use of the platform.<\/p>\n<\/li>\n

                  5. \n

                    We reserve the right to suspend or terminate the account of any seller<\/strong> proven to have violated their announced return policy or involved in selling counterfeit products<\/p>\n<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

                    Last Updated: 26\/03\/2026 At Scopelux, we operate as an intermediary platform connecting sellers and buyers. We do not manufacture, store,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29206","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/pages\/29206","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/comments?post=29206"}],"version-history":[{"count":1,"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/pages\/29206\/revisions"}],"predecessor-version":[{"id":29550,"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/pages\/29206\/revisions\/29550"}],"wp:attachment":[{"href":"https:\/\/dev.scopelux.com\/en\/wp-json\/wp\/v2\/media?parent=29206"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}